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Hasura is searching for a Customer Success Manager, Enterprise (CSM), to manage a portfolio of some of our largest and most strategic customers. You will lead onboarding, drive adoption, and shape customer strategy in a consultative and data-informed way. As a trusted advisor, you'll guide customers through their AI transformation, helping them unlock the full value of their data using PromptQL.

You’ll be instrumental in aligning customer objectives with measurable outcomes, building strong executive relationships, and uncovering opportunities to grow value across accounts. This is a high-impact role at the intersection of AI, data, and enterprise innovation. It is an ideal role for someone excited to help the world’s leading companies through AI transformation using PromptQL. 

What the role will involve:

• Act as the main point of contact for your customers, building trust and strong relationships with both technical and business stakeholders throughout the entire account lifecycle including goal setting, account planning, value delivery, growth, new use case adoption, and renewals. 

• Project manage programs with precision to help customers drive adoption, realize business value, and continuously expand their understanding and usage of PromptQL

• Serve as a trusted advisor by guiding customers through their AI transformation and crafting success plans tailored to their goals and challenges

• Develop a deep understanding of PromptQL and the broader AI and data ecosystem to better support your customers’ evolving needs

• Lead engaging customer workshops & meetings, including QBRs, both in person and virtually to drive alignment and showcase value

• Leverage product usage data to uncover actionable insights, helping customer champions drive adoption and highlight untapped opportunities

• Proactively identify and manage risk through regular touchpoints while taking the lead in developing creative solutions

• Contribute to the evolution of Hasura’s Customer Success playbook, processes, and best practices

• Collaborate with Sales to identify opportunities for revenue growth, cross sell, and account expansion

• Cultivate new relationships and deepen existing ones to strengthen partnerships and build a network of internal advocates within each customer’s organization

• Share insights with the Product team to improve user education, engagement, and overall product activation

Requirements:

• 5+ years of Customer Success experience, with a minimum of 2 years working with Enterprise/F500 customers 

• A track record of deepening adoption within a team as well as introducing a product across many teams in an organization

• Experience managing and building relationships,including C Level, with both technical and business stakeholders

• Ability to navigate large, complex organizations with a strong understanding of how large enterprises earn their revenue across multiple industries 

• Change Management expertise. You know how to motivate, unblock and overcome barriers to large, transformational change

• Experience in Salesforce or related CRM tools, and Customer Service Software like Gainsight or related tools

• Strong analytical skills, using data to identify risk, facilitate storytelling, and drive change  

• A strong understanding of technical concepts, particularly AI, LLM, API, databases, and enterprise architecture 

Location:

Compensation:

The compensation for this role ranges from $140,000 - $180,000 (including bonus) plus ESOPs.

Working at Hasura:

Through your work at Hasura, you will have the opportunity to make a lasting impact on both how Hasura is built as well as the larger AI ecosystem.
As a team, we take a lot of pride in our work. We obsess about our users and their business so we can craft solutions that exceed expectations and inspire delight.

Perks of working at Hasura:

• Self-Care Fridays: We offer the second Friday of every month as a day off. This time allows our employees to engage in activities that rejuvenate and recharge them personally.
• Equipment and Learning Allowance: We have equipment and learning budgets to ensure that our employees have the necessary tools and resources to succeed in their roles. We invest in their growth and development by facilitating access to relevant learning opportunities.
• Donation Matching: We have an annual donation matching fund to encourage and enhance team member donations to global organizations working towards equality & equity.
• Flexible Schedules & PTO: Because of our asynchronous ways of working, employees can work with their manager to set a work schedule that enables a healthy work-life balance while ensuring adequate support and team coverage. This flexibility is complemented by generous paid time off (PTO) options. 

Applying:

Even if you don’t fulfill 100% of the above requirements or are unsure whether this would be the right fit, we’d love to hear from you. We welcome any questions during the interview process that you may have about our culture, the kind of work we do and the process we employ to make it all come together.

About Hasura:

Hasura, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

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Link to this page -  https://hasura.io/careers/?jobId=IRpJEipShH_N