Freshworks Jobs

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Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 

There’s another option. Freshworks. With a fresh vision for how the world works.
 

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 

Fresh vision. Real impact. Come build it with us.

Job Description

About the Role:
As a Software Engineer / Product Developer , you will work to ensure that each of
Freshworks products work seamlessly at scale and also build features that inspire customer
happiness. You will work with a team of highly talented engineers who swear by the coded
script. In this role, your capacity to align and lead a team to build whatever it takes to delight
our customers, will shine through.

Responsibilities
As a Software Engineer / Product Developer you will design and implement multi tier (DB,
services and web) software applications, and document, test, fix and enhance systems when
needed. In your agile team, you will closely work with engineers, architects, managers,
design, QA and operations teams, and create solutions that meet business requirements.
You will spend most of your time developing clean code with limited abstraction. In this role,
you will also lead and mentor team members across functions. You will also implement and
support compliance to Freshworks compliance and information security processes.

 

Qualifications

- 1-3 years of prior experience
- Advanced understanding of OOPS
- Knowledge of SDL (Software development Lifecycle)
- Experience of working in Agile environment
- Good at Code review and design review
- Ability to design for scale and Performance
- Solid problem solving skills
- Experience with hands-on programming
- Expertise in data structures and algorithms
- A background in Engineering with sound oral and written communication skills

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.