Majorel

Majorel is a global service company that specializes in customer experience (CX) and business process outsourcing (BPO) services. Established in 2019 through the merger of Bertelsmann's and the Saham Group's customer relationship management businesses, Majorel is headquartered in Luxembourg City and operates in 45 countries with over 82,000 employees. The company offers services in more than 60 languages. Majorel provides end-to-end customer lifecycle solutions, including both front and back office processes. Its service portfolio features traditional customer communication channels and advanced digital solutions such as social media, chatbots, voice assistants, and analytics. The company serves various sectors, including banking, automotive, telecommunications, insurance, and travel, focusing on innovation and customization to enhance customer interactions. Majorel is publicly traded on Euronext Amsterdam and has expanded its capabilities through its acquisition by Teleperformance SE.