ibex

IBEX Limited is a technology-driven provider of customer lifecycle experience solutions, based in Washington, D.C. Founded in 2017 and publicly traded since August 2020, the company employs around 30,000 people globally. It specializes in business process outsourcing (BPO) and customer engagement technologies. The company offers a range of services, including ibex Connect for customer service and technical support, ibex Digital for digital marketing and e-commerce, and ibex CX for managing customer experiences through analytics. Additionally, it provides Smart Digital Marketing tools for campaign management and online customer acquisition. IBEX serves various industries, including banking, retail, healthcare, logistics, travel, and utilities, focusing on scalable customer engagement solutions. The company is led by CEO Robert Dechant and operates delivery centers worldwide, emphasizing innovation and AI-driven insights in its offerings.