OneTouch Direct

OneTouch Direct is a prominent business process outsourcing (BPO) company based in Tampa, Florida. Established in 1998, it specializes in omnichannel customer support and contact center solutions, operating in four countries with over 3,250 workstations. The company manages more than 6 million customer interactions each year and has a strong track record of serving Fortune 500 clients, boasting an 11-year average client retention rate and a 94% customer satisfaction score. The company offers a range of services, including inbound and outbound call center services, live chat, email support, collections, and customer acquisition and retention programs. OneTouch Direct utilizes AI-driven tools to enhance real-time interaction analysis and performance. Its customizable BPO solutions are designed to meet specific client needs, focusing on customer loyalty programs, brand identity development, and operational efficiency optimization. With a commitment to a people-first culture, OneTouch Direct emphasizes employee development and retention to ensure high-quality customer experiences.