Humach

Humach is a customer experience (CX) company based in Plano, Texas, founded in 1988. The company specializes in enhancing customer support through a combination of human expertise and advanced AI technology. Humach offers a wide range of services, including live agent call center outsourcing, AI-powered digital agents, and omnichannel support, all aimed at improving customer interactions and driving business growth. One of Humach's key offerings is mAI Pilot, an AI product that allows enterprises to create and train custom language models using their own data. This approach ensures more accurate and relevant AI-driven customer service. Additionally, Humach provides AI certification training for its agents, known as "AI Whisperers," to equip them for the evolving landscape of customer experience. With a diverse client base that includes major brands like McDonald’s, National Geographic, Visa, and Amazon, Humach demonstrates its ability to manage large-scale customer experience operations. The company employs over 1,000 people and generates annual revenues between $73 million and $92 million, positioning itself as a reliable partner for businesses looking to enhance customer engagement through innovative solutions.