Loop

Loop is a Columbus, Ohio-based company founded in 2017 that specializes in returns management software for ecommerce brands, particularly those using Shopify. The company aims to streamline the returns process, turning it into a strategic opportunity for retaining revenue and enhancing customer loyalty. Loop offers an all-in-one platform that automates post-purchase returns and exchanges. Key features include customizable return experiences, a no-code editor for tailored return policies, fraud detection solutions, and tracking tools that keep customers informed about their orders. The platform also includes a returns coverage model to help merchants manage shipping costs effectively. Serving over 5,000 brands, Loop has helped retain more than $2.4 billion in sales. With around 187 employees and $39.3 million in revenue, Loop has raised $75 million in funding to expand its offerings. The company is recognized for its positive workplace culture and high employee satisfaction.