Forethought

Forethought is a technology company based in San Francisco that specializes in generative AI solutions for customer support. The company develops AI agents, including Agatha™, which automate and enhance customer service workflows. Their cloud-based platform integrates with existing helpdesk software, enabling enterprises to resolve up to 90% of customer inquiries efficiently. This system helps predict and prioritize support cases, allowing human agents to provide exceptional service. The platform focuses on total workflow automation, streamlining customer interactions from initial queries to final resolutions. It can reduce ticket volume and improve support time-to-resolution by up to 30%. Forethought promotes a digital-first, collaborative culture with a globally distributed workforce, emphasizing innovation and diversity. Their technology has been recognized in the industry, and they serve a diverse range of enterprise clients seeking to improve customer support experiences.