Ubiquity

Ubiquity is a business process outsourcing (BPO) and customer experience (CX) management company based in New York City, founded in 2012. The company specializes in providing a wide range of outsourcing solutions that include customer experience management, back-office operations, compliance and risk management, and technology-enabled services. Ubiquity operates service delivery centers in the United States, El Salvador, and the Philippines, employing between 1,000 and 5,000 staff globally. The company utilizes a proprietary technology platform that integrates business intelligence and AI-driven quality assurance to enhance operational excellence. Ubiquity serves a diverse clientele across various industries, including finance, healthcare, e-commerce, and technology. Its collaborative approach focuses on tailoring solutions to meet client needs, emphasizing partnership and continuous improvement to drive business growth.