Talkdesk

Talkdesk is a global leader in cloud-based contact center software, founded in 2011 by Tiago Paiva and Cristina Fonseca. Headquartered in the United States, the company operates in 18 countries and employs over 1,000 people. Talkdesk serves more than 1,800 customers across various industries, including technology, retail, healthcare, finance, and automotive. The company offers the Talkdesk CX Cloud™, a cloud-native, AI-powered customer experience platform. This platform includes cloud contact center software that supports multiple communication channels such as voice, SMS, chat, and social media. Talkdesk also provides AI-driven tools to enhance the customer journey and Industry Experience Clouds tailored for specific markets. The platform integrates seamlessly with popular CRM and helpdesk systems, facilitating efficient workflows for customer service teams. Under the leadership of CEO Tiago Paiva, Talkdesk emphasizes innovation, customer obsession, and community engagement. The company is recognized for its commitment to improving customer experience and operational efficiency through advanced technology.