Plivo

Plivo is a cloud communications platform founded in 2011 and headquartered in Austin, Texas. The company specializes in customer engagement solutions through programmable voice and messaging APIs, enabling businesses to connect and interact with customers in over 190 countries. Plivo started as an open-source project and has grown into a profitable enterprise, offering scalable communication services that address common industry challenges. Plivo provides a range of services, including voice and messaging APIs that allow businesses to make and receive calls and send SMS messages globally. The platform also features AI-powered agents that automate customer conversations across various channels, enhancing customer support and marketing efforts. Additionally, Plivo offers a browser-based SDK for call centers, improving call handling and agent productivity. Since 2022, the company has introduced SaaS solutions aimed at boosting customer engagement for service and sales teams. Plivo serves thousands of businesses, including notable clients like IBM, Uber, and Meta, and supports billions of transactions annually. The company has been recognized for its rapid growth, being named to the 2023 Inc. 5000 list of America’s fastest-growing private companies.