Netomi

Netomi is an AI-driven customer service automation platform based in San Mateo, California, founded in 2015. The company specializes in conversational AI and Agentic AI solutions, helping enterprises deliver scalable and brand-safe customer experiences. Netomi empowers Fortune 500 companies and large brands across various industries, including e-commerce, retail, fintech, and telecommunications, to automate a significant portion of routine inquiries, reduce support costs, and enhance customer satisfaction. The platform features a patented, no-code Agentic OS called ConversationOS, which deploys autonomous AI agents for complex workflows. It supports omnichannel communication in over 100 languages and offers various automation modes, including full resolution and human assistance. Netomi's technology utilizes advanced natural language processing, machine learning, and generative AI to interpret customer queries and resolve issues while ensuring compliance with brand voice and data privacy. The company provides end-to-end customer service automation, including chatbots, self-service options, and predictive care, to optimize customer journeys and drive revenue.