MCI

MCI is a global leader in tech-enabled business services, specializing in contact center outsourcing and business process outsourcing (BPO). Based in Miami Beach, Florida, MCI operates in seven countries and employs over 5,000 people, serving more than 370 clients primarily in North America. The company focuses on enhancing customer experience (CX) through scalable and technology-driven solutions that help clients reduce costs and improve operational performance. MCI offers a wide range of BPO and contact center services that cover the entire customer lifecycle. Their key service areas include customer service, sales, back office administration, digital services, call center staffing, and IT services. MCI leverages cloud-based technology and intelligent automation to provide flexible outsourcing solutions, integrating digital self-service tools and marketing solutions to support clients' digital transformation efforts. The company is recognized for its growth and innovation, having been listed on Inc.’s List of Fastest Growing Privately Held Companies for 18 of the last 20 years.