GlowTouch Technologies

UnifyCX, formerly known as GlowTouch Technologies, is a global leader in customer experience (CX) based in Louisville, KY. The company emerged from the acquisition of Collective Solution, combining extensive customer care expertise with AI-driven innovation. As a certified Minority Business Enterprise (MBE) and woman-owned organization, UnifyCX employs nearly 6,000 people worldwide. UnifyCX specializes in AI-powered customer experience solutions that integrate advanced technology with human-centric support. Their offerings include AI-driven automation for routine tasks, tech-enabled customer support with multilingual teams, and end-to-end CX management tailored for various industries such as healthcare, retail, and technology. The company focuses on enhancing customer interactions through a hybrid approach that combines automated systems with personalized care, ensuring scalability and responsiveness. Under the leadership of CEO Vidya Ravichandran, UnifyCX aims to redefine customer experience by merging AI with human insights, delivering effective and empathetic solutions to businesses seeking to improve customer retention and operational efficiency.