Kustomer

Kustomer is a customer experience technology company that specializes in AI-native customer service solutions. Founded in 2015 by Brad Birnbaum, Kustomer gained recognition for its omnichannel CRM platform, which streamlines customer interactions across various channels. After being acquired by Facebook in 2020, the company re-emerged as a standalone entity in 2023, securing $60 million in funding to enhance its growth. In October 2024, Kustomer launched its AI-native customer service platform, which integrates AI agents to automate and personalize customer interactions. This platform supports unlimited users and features a pay-as-you-go pricing model with AI included at no extra cost. Kustomer's solutions are designed for businesses managing high support volumes, particularly in e-commerce, retail, and tech sectors, enabling them to automate customer service while ensuring personalized experiences. The company continues to focus on innovation and efficiency in customer service operations.