Interactions

Interactions LLC is a technology company founded in 2004 and based in Franklin, Massachusetts, with additional offices in Indiana, Michigan, New Jersey, and New York. The company specializes in developing hosted Intelligent Virtual Assistant (IVA) applications that combine conversational artificial intelligence with human understanding. Their goal is to enhance customer care interactions and automate service processes for businesses. The company offers a range of products, including Intelligent Virtual Assistants that utilize natural language processing and machine learning to engage customers in conversation. Their Curo Speech and Language Platform improves natural language understanding, while a voice biometric add-on enhances security in automated interactions. Interactions also expanded into AI-driven social media engagement through the acquisition of Digital Roots, allowing brands to connect with consumers on social platforms. Interactions serves major global brands across various industries, including utilities, telecommunications, and financial services. Their mission is to make every interaction effortless, and they are committed to delivering exceptional customer experiences through advanced AI technology.