Gorgias

Gorgias is an AI-powered customer experience platform tailored for ecommerce brands. Founded in 2015 in Paris and now based in California, it serves over 15,000 merchants globally, including well-known names like Steve Madden and Glossier. Gorgias is recognized as the leading CX platform in the ecommerce sector and is a certified B Corporation, committed to sustainable workplace practices. The platform consolidates customer conversations from various channels into one unified system, automating up to 60% of support tasks. This allows support agents to focus on more valuable interactions. Gorgias integrates with over 100 tools on Shopify, offering features such as AI-driven conversational agents, multi-channel communication support, and customer service tools that enhance efficiency and customer satisfaction. The company aims to empower entrepreneurs by providing seamless support solutions that foster brand loyalty and improve customer relationships.