Freshworks

Freshworks Inc. is a software-as-a-service (SaaS) company that specializes in customer engagement and business software solutions. Founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy, the company initially launched as Freshdesk, a cloud-based customer support platform. Headquartered in San Mateo, California, Freshworks has grown to employ around 4,300 people and serves over 67,000 customers worldwide. The company offers an integrated suite of user-friendly SaaS tools designed for small and medium-sized businesses. Its core products include Freshdesk for customer service, Freshsales for sales management, and Freshworks CRM, which provides comprehensive customer relationship management solutions. The Freshworks 360 suite enables cross-departmental data sharing for unified customer insights. Freshworks emphasizes simplicity and customer focus, aiming to meet the digital transformation needs of various sectors, including support, sales, and IT.