Aisera

Aisera is an artificial intelligence company based in Palo Alto, California, founded in 2017. The company specializes in generative AI and automation solutions aimed at improving enterprise service delivery and support. Its AI Service Experience platform (AISX) automates IT, operations, and customer service processes, enhancing experiences for both employees and customers. The core offering includes a generative AI platform that utilizes large language models to automate tasks and workflows across various channels. Aisera's solutions, such as AiseraGPT and AI Copilot, help enterprises achieve high auto-resolution rates for inquiries and significant cost reductions through self-service automation. The company serves a diverse range of clients, including notable organizations like Zoom and Autodesk, and has experienced rapid growth, with over 75 million users and a revenue growth rate exceeding 1,700% as of 2022. Aisera's technology is designed to proactively anticipate needs, allowing human workers to focus on more strategic tasks.