Puzzel

Puzzel, founded in 2017 and based in London, England, provides cloud contact center solutions with a focus on customer engagement. With over 20 years of experience, the company evolved from Intelecom’s contact center division. Puzzel serves various sectors, including public services, financial services, retail, travel, hospitality, and energy/utilities. The company offers a cloud-based customer interaction platform that combines live and self-service experiences, enhanced by AI-driven automation and insights. Key features include omnichannel engagement across voice, email, chat, and social media, scalability for different user needs, secure payment solutions, and real-time analytics. Puzzel targets organizations that prioritize smart customer experiences, particularly in industries requiring high-volume, multichannel support. Recognized for its innovation, Puzzel operates internationally, focusing on European markets and adapting its solutions to meet the needs of regulated sectors.