Press Ganey

Press Ganey is a prominent healthcare company founded in 1985, based in South Bend, Indiana. It specializes in performance measurement and improvement services for healthcare providers, including hospitals and medical practices. The company aims to enhance the human experience in healthcare by offering data-driven insights and innovative technology solutions. Press Ganey operates the largest database of patient and employee feedback in the healthcare sector. Its services include patient experience measurement through widely used satisfaction surveys, advanced analytics, and strategic consulting. The company has developed a Human Experience (HX) platform that integrates feedback with clinical data to optimize care journeys. Through acquisitions, Press Ganey has expanded its capabilities into areas like natural language processing and customer experience measurement. With a client base of over 41,000 healthcare organizations, including more than 80% of the largest U.S. hospitals, Press Ganey is a key partner in improving patient care and workforce engagement. The company employs over 3,000 people across 23 locations in the U.S. and maintains a high customer retention rate, reflecting strong client satisfaction.