ModSquad

ModSquad is a digital engagement company based in Sacramento, California, founded in 2007. It specializes in managed customer experience services, including content moderation, community management, social media management, customer support, trust and safety, crisis management, and digital engagement strategy. With a global network of around 10,000 customer engagement professionals, known as "Mods," the company provides omnichannel support across various online platforms, e-commerce sites, mobile apps, and social media channels. Originally named Metaverse Mod Squad, the company began as a moderation and community solution for virtual worlds. It has since expanded its services to cater to a wide range of industries and notable clients, such as the NFL, Zendesk, EA, CW Network, National Geographic, and the United States Army. ModSquad emphasizes remote work and secure customer support through its proprietary Secure CX Platform, Cubeless, which allows for flexible and scalable solutions tailored to clients' needs. The company has received several industry awards, highlighting its leadership in the customer experience services sector.