Maqsam

Maqsam is a cloud-based contact center software provider based in Amman, Jordan, specializing in Arabic AI-powered solutions for customer support and sales automation. Founded in 2019, the company serves over 1,400 businesses across the MENA region, focusing on enhancing customer experience through intelligent automation and localization. Maqsam offers a range of services, including automated call routing, real-time agent coaching, and omnichannel support that integrates voice calls and messaging platforms like WhatsApp. Its advanced analytics features include AI-driven call transcription, sentiment analysis, and auto call tagging. The company also provides global localization services, such as local phone numbers and CRM integrations with platforms like Salesforce and Zoho. Maqsam targets startups, SMEs, and enterprises in various sectors, including e-commerce, healthcare, and finance, aiming to improve customer interactions and agent productivity.