Gupshup

Gupshup is a conversational messaging platform founded in 2004 in San Francisco by Beerud Sheth and Rakesh Mathur. Originally named Webaroo, the company transitioned to SMS Gupshup in 2007, creating a community platform in India. In 2011, it rebranded as Gupshup and shifted its focus to enterprise messaging solutions, serving over 75,000 customers globally. Gupshup specializes in conversational engagement, providing tools for businesses to automate customer interactions through chatbots, messaging APIs, and omnichannel communication solutions. The platform supports tens of billions of messages annually and integrates with major messaging apps like WhatsApp and Facebook Messenger. Key offerings include messaging APIs for cross-channel communication, a chatbot builder for customer support and marketing, and an omnichannel inbox that centralizes customer interactions. Gupshup operates on a B2B SaaS model, focusing on AI and automation to enhance customer engagement and drive revenue growth.