Gainsight

Gainsight, Inc. is a software company based in San Francisco, California, founded in 2009 by Jim Eberlin and Sreedhar Peddineni. It is a leader in the customer success software industry, dedicated to helping businesses prioritize their customers to enhance outcomes and improve revenue retention. With over 700 employees and nearly 30 product teams, Gainsight has established itself as a key player in the enterprise SaaS market. The company offers a suite of software solutions tailored for customer success, product experience, and post-sales engagement, primarily for SaaS companies. Gainsight's platform allows teams to manage customer data, prevent churn, drive upsell opportunities, and deliver personalized workflows. It also supports the creation of customer communities, bolstered by the acquisition of inSided. Gainsight's mission is to provide actionable insights that strengthen long-term customer relationships and enhance overall customer health.