Exotel

Exotel is a Bengaluru-based customer conversation platform and virtual telecom operator founded in 2011. The company specializes in AI-powered omnichannel communication solutions aimed at enhancing customer experience for businesses in emerging markets, including India, Southeast Asia, the Middle East, and Africa. Exotel serves over 7,000 businesses, managing more than 70 million conversations daily and 25 billion annually, with a commitment to 99.99% uptime. Exotel offers a comprehensive suite of cloud-based services, including Communication Platform as a Service (CPaaS) APIs, omnichannel contact centers, and conversational AI tools. Their key offerings include an AI-driven omnichannel contact center, easy-to-integrate communication APIs, and advanced AI tools such as chatbots and intelligent virtual agents. The platform also provides real-time analytics and insights, low-code automation, and seamless integrations with existing systems. Exotel's solutions cater to various sectors, focusing on improving customer experience, digital engagement, and operational efficiency.