Backbase

Backbase is a private fintech company founded in 2003 in Amsterdam, Netherlands. It specializes in an AI-powered Engagement Banking Platform designed to help financial institutions modernize their legacy systems and enhance customer journeys. The company serves over 150 financial institutions worldwide, impacting the banking experience of more than 50 million customers. With around 2,000 employees and 4,000 certified experts, Backbase operates from 16 offices across five continents, emphasizing rapid innovation with a significant portion of its team dedicated to research and development. The Engagement Banking Platform integrates data, journeys, and operations to replace outdated IT systems. Key features include the Intelligence Fabric for real-time insights, Agentic AI for automating banking tasks, and a Digital Banking Fabric for personalized web and mobile interfaces. Backbase's omnichannel architecture supports various banking sectors, enabling quick feature launches and reducing digital customer acquisition costs. The platform is tailored for banks and financial institutions looking to modernize without replacing core systems, facilitating digital transformations across customer servicing, sales, onboarding, and operations.