Afiniti

Afiniti is a multinational data and software company based in Washington, D.C., founded in 2005 by Zia Chishti. The company specializes in artificial intelligence solutions for customer call centers and is recognized as a unicorn startup with a valuation exceeding $1.5 billion as of 2017. Afiniti's core technology utilizes AI to enhance interactions between customers and call center agents. By analyzing data points such as prior interactions and purchase history, its matching algorithm predicts the best pairings to improve outcomes for both customers and agents. This approach goes beyond traditional call routing, dynamically matching callers to agents based on behavioral patterns and historical data. Afiniti's services focus on customer experience (CX) AI, with applications across various industries, including telecommunications, healthcare, and financial services. The company serves major enterprise and Fortune 500 clients, reflecting its strong presence in sectors that prioritize customer service. Afiniti promotes a culture of innovation and collaboration, led by CEO Jerome Kapelus and a team dedicated to engineering, product development, and operations.