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About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

Join us at Observe.AI as we embark on an exciting journey to grow our newly launched product, VoiceAI Agents. As our Sr. Growth Marketing Manager, you'll be at the forefront of driving customer acquisition and market penetration, shaping the future of this innovative and new product. This high-impact role offers a unique opportunity to directly influence revenue growth and establish Observe.AI VoiceAI Agents as a market leader. This role will report directly to the Director, Digital Marketing. Ready for the challenge?

What you’ll do day to day:

• Create and execute an integrated performance marketing strategy, spanning paid media, lifecycle marketing, content, SEO, influencer partnerships, event marketing, and more, to drive significant growth and measurable results.
• Continuously test and optimize campaigns and strategies across new and existing channels, turning successful experiments into scalable acquisition strategies.
• Drive expansion within our existing customer base, leveraging lifecycle marketing strategies to increase engagement and upsell opportunities.
• Work collaboratively with sales, product, engineering, and design teams to deliver a seamless and engaging user experience
• Spearhead A/B testing initiatives that uncover valuable insights, improve conversion rates, and accelerate revenue growth, while fostering a culture of innovation and fast-paced iteration within the team.
• Continuously analyze campaign performance and optimize tactics to meet key performance metrics: MQLs, SALs, pipeline, and revenue.

Who you are:

• 7+ years of experience in growth marketing, with a strong background in pipeline generation and deal acceleration through paid, organic, and email channels.
• Experience in B2B enterprise marketing, ideally in the AI space or targeting contact center leaders.
• Familiarity with tools and platforms such as LinkedIn Ads, Google Ads, 6sense, Sendoso, Salesforce, Marketo, Mutiny, and Webflow.
• Strong ability to think creatively, lead with data, and manage multiple projects with exceptional organizational skills.
• An eloquent presenter with excellent communication skills, both written and verbal.
• Resilient with a gritty attitude, able to adapt and thrive in a fast-paced, dynamic environment.
• Motivated to work remotely with a flexible, independent mindset.

Salary Range

The base salary compensation range targeted for this full-time position is $100,000 - $128,000 per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.

Compensation, Benefits and Perks

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off 
• 12 Company holidays + Winter Break and up to 14 weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.