Transcom Jobs
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€14k - €14k
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€28k - €28k
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€20k - €20k
Base Salary:
PLN62k - PLN62k
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General Information
Description & requirements
- Competitive fixed salary composed of base salary, language bonus and project bonus;
- International and inclusive work environment that makes you feel supported from day one;
- Full and paid training to help you feel confident in your role;
- Flexible rotating schedules to support work-life balance;
- Continuous development through internal learning platforms;
- Career growth opportunities within a global organization;
- Collaborative and dynamic team culture.
- Be on the front line of support for our customers and deliver an excellent experience every day. In this role, you will:
- Provide high quality customer support via multiple channels in Spanish, Portuguese and English;
- Respond to customer queries in a timely, accurate and professional manner;
- Offer clear solution and guidance;
- Handle complaints with empathy and patience;
- Contribute to the project’s success by sharing knowledge and working closely with colleagues;
- Maintain accurate records of customer interactions and cases;
- Work on rotating shifts, 8 hours per day, Monday to Friday.
- C1 or native written and spoken proficiency in Spanish and Portuguese;
- Good command of English (B1 or higher);
- Strong communication and interpersonal skills, with a customer-focused mindset;
- Ability to quickly learn, adapt and handle change in a fast-paced environment;
- Good computer skills and confidence using multiple systems;
- Strong time management skills and ability to handle multiple interactions;
- Positive attitude and willingness to deliver a brilliant customer experience.
1995
$189.7M
683
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom's over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs down.
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