Member Support Specialist

Location: Kimberly, WI

Schedule: Full-Time, On-Site

Pay: $21.00/hour

Openings: Multiple

Make an Impact Every Day

Are you someone who enjoys helping people, solving problems, and delivering excellent customer service? We're seeking a Member Support Specialist to join a fast-paced, team-oriented contact center environment. In this role, you'll assist members with account questions, provide solutions, and help create a positive experience with every interaction.

This is an excellent opportunity for candidates looking to build a long-term career with opportunities for growth and advancement.

Responsibilities

• Answer inbound member calls in a professional and friendly manner
• Assist with account inquiries, transfers, deposits, withdrawals, balances, and account maintenance
• Support members with online and mobile banking questions
• Research and resolve account issues and concerns
• Educate members on available products and services that may meet their needs
• Accurately document member interactions
• Navigate multiple computer systems while maintaining quality and efficiency
• Meet service and performance goals in a high-volume environment

Qualifications

• Minimum 3 years of customer service experience
• Call center or contact center experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving abilities
• Comfortable learning new technology and working across multiple systems
• Ability to type 40+ WPM
• Strong attention to detail and organizational skills
• Able to thrive in a fast-paced environment

Why Apply?

• Clear opportunities for career growth and advancement
• Comprehensive training and onboarding program
• Supportive leadership and collaborative team culture
• Opportunity to develop valuable customer service and financial industry experience
• Potential bonus opportunities upon permanent hire
• Additional earning potential for bilingual candidates

Schedule

• Monday-Friday: 8:00 AM - 5:00 PM
• Every other Saturday: 9:00 AM - 12:00 PM

Ideal Backgrounds

• Customer Service
• Call Center / Contact Center
• Retail
• Hospitality
• Member Services
• Administrative Support
• Banking or Financial Services

If you're customer-focused, motivated, and looking for a role where you can grow your career while helping others, we'd love to hear from you.

#centralpriority26

This is a Permanent position based out of Kimberly, WI.

The pay range for this position is $43600.00 - $47800.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

This is a Permanent position based out of Kimberly, WI.

This position is anticipated to close on Nov 6, 2026.

This is a fully onsite position in Kimberly,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.