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Summit K12
Customer Support Representative
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$52k - $64k
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Summit Wash Holdings
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Administrative Assistant
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Customer Service Representative, Columbia City, IN
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$50k
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Summit K12
Account Executive (Texas - Houston)
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Summit Surgical
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Summit School Services
Maintenance Technician I
Summit School Services
Maintenance Technician I
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$66k
Summit Technologies, Inc.
System Support Representative (SSR) – Tinker AFB, OK
Summit School Services
Maintenance Technician I
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$72k
Summit Therapeutics
Executive Oncology Account Manager (Macon)
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Summit Therapeutics
Executive Oncology Account Manager (Little Rock)
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Summit Therapeutics
Executive Oncology Account Manager (Jersey City)
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$210k - $220k
Summit Therapeutics
Executive Oncology Account Manager (Denver)
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$210k - $220k
Summit Therapeutics
Director, Portfolio Strategy
Base Salary:
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Summit School Services
Manager Financial Planning & Analysis - Field - Hybrid
Base Salary:
$120k - $140k
Summit Wash Holdings
Customer Sales Advisor
Summit Wash Holdings
Supervisor
Summit Wash Holdings
Assistant Manager
Summit Wash Holdings
Assistant Manager
Web Summit
Partnerships Sales Executive - Mandarin
Summit Wash Holdings
Entry Ride Operator
Summit Wash Holdings
Parking Lot Attendant
Summit Wash Holdings
Supervisor
Summit Line Construction
Project Manager
Base Salary:
$76k - $92k
Summit Line Construction
AutoCad Drafter
Base Salary:
$54k - $66k
Summit Line Construction
JDE ERP Implementation Delivery Manager
Summit Management Group
Property Manager for LIHTC property w/apartment
Base Salary:
$44k
Summit Line Construction
Assistant Safety Manager - Mission Critical
Base Salary:
$93.5k - $126.5k
Summit Line Construction
Safety Coordinator
Summit Line Construction
Payroll Specialist
Base Salary:
$56k - $76k
Summit Line Construction
Union Payroll Specialist
Base Salary:
$68k - $92k
Summit Line Construction
Coax Splicer
Base Salary:
$50k - $70k
Summit Line Construction
Assistant Project Manager - Substations (Amarillo, TX)
Summit Management Corporation
Maintenance Technician - Spring Hill
Base Salary:
$34k - $34k
Summit Surgical
Hospital Registered Nurse - PT
Summit School Services
Lead Technician
Base Salary:
CA$68k - CA$68k
Customer Support Representative
Summit K12
16 hours ago Austin, TX Entry Level $52k - $64k
Customer Support Representative
Department: Operations
Employment Type: Full Time
Location: Austin, TX
Reporting To: Customer Support Team Lead
Compensation: $26.44 - $32.69 / hour
Description
The Customer Support Representative serves as the first point of contact for customers seeking assistance. This role works directly with district administrators to proactively onboard teachers and students into the Summit K12 online curriculum. Additionally, the Customer Support Representative is responsible for responding to inbound customer inquiries via email, phone, and ticketing system, providing guidance on using the Summit K12 platform, and assisting with routine troubleshooting.
The ideal candidate is organized, service-oriented, and capable of communicating solutions clearly and professionally over the phone and in writing.
Key Responsibilities
- Provide prompt, clear, and professional support via email, phone, and support tickets.
- Assist customers with initial onboarding, account setup, and how-to guidance.
- Troubleshoot and resolve basic product issues using internal resources and documentation.
- Escalate complex technical issues to the escalations team when necessary, with appropriate context and documentation.
- Accurately track and document all customer interactions and issue resolutions in the support system.
- Contribute feedback to improve support resources and customer experience.
- Collaborate with team members to ensure comprehensive and consistent support coverage.
- Collaborate with Sales, Account Management, Professional Development and Product teams to ensure a seamless transition from purchase to product usage.
Skills, Knowledge and Expertise
BASIC QUALIFICATIONS:
- Strong verbal and written communication skills
- Comfortable providing phone-based support
- Proven attention to detail
- Able to manage periods of high-volume workload
ADVANCED QUALIFICATIONS:
- 1+ years experience in a customer support, helpdesk, or call center environment
- Familiarity with educational environments or school district systems is a plus
- Experience with Google Workspace
- Experience with Salesforce or similar CRM
- Familiarity with student data privacy standards and secure data handling
Benefits
At Summit K12, we are committed to pay transparency and equitable compensation practices. The posted salary range reflects the scope of the role and current market benchmarks. Final compensation will be based on a variety of factors, including, but not limited to, your experience, skills, and qualifications. All offers are made with consideration for the individual candidate’s background and the needs of the role.
We also offer a comprehensive benefits package. Highlights include:
- Medical, dental, and vision insurance with multiple plan options
- Company-paid short-term disability, long-term disability, and life insurance
- 401(k) retirement plan
- Paid Time Off (PTO) program
- 10 paid holidays plus 1 floating holiday annually
- Wellness resources and support programs
Summit K12 is an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Summit K12
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