Study Jobs

Contract type: Full Time (37.5 hours), Fixed Term till 30/12/2027

Location: Egham, Royal Holloway International Study Centre (On-site)

Salary: £26,520 per annum 

To be part of the Student Experience Team and be responsible for coordinating student progression, support and transition activities within the centre. The post holder will be operationally managed by the Director of Campus Operations and will be responsible for the operational management of the Progress Coach(es).  You will play a vital role in achieving the delivery of the best possible student experience.

ABOUT THE ROLE

Progression & Transition

• Responsibility for the provision of progression and transition support within the centre and the related administration and secure record-keeping.
• Plan and implement Academic Success tutorials. 
• Act as a personal tutor and provide 1:1 personal development, academic and progression counselling to students.   
• Collaborate within the ISC network to design and create learning materials around study skills, transition and employability for Academic Success tutorials.  
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.   
• Track VLE analytics and gather data on work completion to identify gaps and actions for students.  
• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.  
• Collaborate with academic tutors to identify and provide appropriate resources to support student performance. 
• Support the Registry and Operations team by delivering interventions in relation to attendance and ensure they are completed in a timely manner, in accordance with the Attendance Policy and accurately recorded.
• Liaise with the tutors to record student data on attendance, engagement, and interventions and monitor to measure impact.  
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.   
• Liaise with Partner University departments to create transition activities and opportunities to become members of the University’s community.
• Collaborate with the wider Student Experience Team and Subject Leaders to organise and facilitate progression, enrichment and engagement activity and employability. 

• Coordinate and motivate the Progression & Transition Coaches to contribute to ensuring the best possible student outcomes and student experience.
• Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
• Facilitate, encourage and support staff to participate in regular personal development activity.
• Recruit new staff as required according to Study Group policies and procedures.
• Contribute to developing, communicating and enacting Study Group’s Student Experience and Progression Strategy and standard operating procedures through the Progression Communities of Practice Meetings.

• Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility.
• Contribute to the production of the relevant parts of the Annual Monitoring Report.
• Contribute to governance committees and groups as required.
• Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to progression, transition and the Student Experience & Wellbeing Strategy. 
• Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression.

• To assist in organising and delivering student induction, transition and enrichment activities.   
• To deal with general student queries – face to face, by email and phone.  
• To foster productive relationships with internal and external stakeholders.  
• Any other duties as required by the Director of Campus Operations.

ABOUT YOU

• Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) 
• Administration or management training or qualification 
• Higher level safeguarding training 
• Line management of staff 
• Supporting students in an educational context 
• Working to develop, build and maintain the Student Experience 
• Working in a regulated environment 

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.