Sr Strategic Partnerships Manager, B2B

Department: Product & Growth

Employment Type: Full Time

Location: Minneapolis, MN

Description

Key Responsibilities

• Strategic Enterprise Partnerships: Advise Business Development on the feasibility of complex partnerships; lead technical negotiations and "discovery" phases for new strategic enterprise partnerships.
• Partner Integration Management: Serve as the senior integration advisor for strategic partners, implementing solutions that align with both partner needs and SmartThings' long-term business objectives (in conjunction with the ST Pro Product & Business Development teams).
• Architect Onboarding Frameworks: Partner with the ST Pro Product team & Engineering to determine best practices for onboarding System Integrators as well as OEM device partners; partner with engineering to create the developer documentation that will ensure scalable, repeatable success for the global partner ecosystem.
  
  

• System Integrator Support: Support system integrators as they use ST Pro with their customer including onboarding new accounts, assigning licenses, and configuration the dashboard to work for the System Integrator and end-customer needs.
• Voice of Customer: Synthesize market/technical trends and customer/partner sentiment into strategic reporting for executive leadership, directly influencing the development of innovative platform functionality.
• Pilot Program Support: Partner with TPM and/or Engineering to support the technical execution of high-stakes SmartThings Pro pilot programs; partner with engineering to provide Tier2/3 support for strategic SmartThings Pro pilots and deployments.
  
  

• Complex Problem Solving: Solve highly complex, unique onboarding challenges that may ultimately require the development of innovative solutions not currently detailed in any existing developer documentation.
• Solutions Architecture: Facilitate the technical execution of Cloud-to-Cloud (C2C) integrations, working hands-on with partners to implement and verify the workflows required for platform certification.
• Global Matrix Collaboration: Work with Samsung HQ to drive business results across time zones.

Skills, Knowledge & Expertise

• 8+ years of Pre-Sales Engineering, Partner Management and/or Technical Product Management experience
• Bachelor’s Degree in a relevant field 
• Proven track record of architecting complex B2B technical integrations
• Advanced verbal and written communication skills; ability to persuade senior management and external executive-level technical stakeholders.
• Recognized internally as a subject matter expert in technical IoT disciplines.

• Experience working with IoT technologies (e.g. cloud, mobile, web, APIs, embedded systems, Zigbee, Z-Wave, Matter/Thread, MQTT).

SmartThings Benefits

• We offer an attractive compensation package with comprehensive health benefits, including medical, dental, vision, and mental health; an HSA with employer contribution; life & disability insurance; FSAs for health and dependent care expenses; a competitive 401k with a 5% employer match, and more.
• All of our employees enjoy unlimited PTO, 12 paid holidays, and a generous parental leave policy (8 weeks fully paid parental leave and 8 more fully paid weeks for childbirth recovery leave). 
• Eligible employees benefit from our education reimbursement program, and all employees enjoy access to learning resources through O’Reilly.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and everyone has frequent opportunities to join forums and groups and participate in ongoing projects.
• We offer a parking stipend to cover the monthly garage cost. EV chargers are also onsite.
• In-office catered lunches once a week.
• Access to the onsite gym.