Sales and Service Advisor - Warm Telesales

St Ives (Cambridge) | £26,393.00 + commission (OTE £1,000 PCM)

Are you someone who loves great conversations, understands people, and knows how to turn trust into results? At Simplify, we help home movers feel supported, informed, and confident during one of the most important decisions they’ll ever make.

As a Customer Service and Sales Advisor, you’ll blend exceptional service with commercial awareness — using your listening skills, attention to detail, and natural rapport-building abilities to guide customers smoothly through the start of their home-moving journey and introduce them to the conveyancing support they’ll need.

What you'll be doing...

• Calling warm leads... customers who need a Conveyancing service, and selling the benefits of the market leading service of Simplify, and our associated ID service
• Guiding clients through the process and starting them on their journey

What Is Conveyancing?

When someone buys or sells a home, legal ownership has to be transferred safely and correctly. That’s where our Conveyancing teams come in — handling contracts, searches, enquiries and ensuring every legal requirement is met.

Your role is to be the first friendly expert customers speak to, helping them understand the process and choose Simplify with confidence.

Your Role: Sales 

As the first point of contact for home movers, you will:

⭐ Deliver a supportive, accurate customer experience

• Handle customer data with strong attention to detail, ensuring documents and information are checked correctly.
• Work confidently across three systems at the same time, keeping everything accurate and up to date.
• Use warm, genuine service and soft skills to keep repetitive tasks feeling positive and customer‑focused.
• Build early rapport to earn the right to sell later in the call.
• Listen carefully — customers often drop sales hooks naturally, and you’ll capture these for your pitch.

⭐ Spot opportunities naturally

• Identify needs by asking effective questions, uncovering what matters most to each customer.
• Pick up and record all buying signals throughout the call to tailor your conversation.
• Highlight Simplify’s strengths — speed, reliability, transparency and expert support.

⭐ Convert conversations into customers

• Use your rapport, persuasion and negotiation skills to guide customers toward the right conveyancing service.
• Confidently handle objections with resilience and helpful problem‑solving, using our features and benefits.
• Maintain a clean, well‑managed pipeline with excellent administration.
• Communicate clearly and professionally with strong written and verbal English.
• Bring a positive, optimistic attitude that customers can feel.
• Enjoy working towards goals — and have the confidence to close when the moment feels right.

What We’re Looking For

You’re the perfect fit if you have:

• Strong communication skills and the ability to reassure, guide, and influence customers.
• Excellent attention to detail and confident use of multiple computer systems.
• A service‑first mindset paired with a natural instinct for spotting and developing sales opportunities.
• Strong listening skills and the ability to pick up on subtle buying signals.
• Rapport-building ability that makes customers feel at ease from the start.
• Persuasive, confident conversational skills and resilience when handling objections.
• Clear, easy‑to‑understand verbal communication and solid written accuracy.
• Positivity, drive, and motivation to achieve targets.
• Experience in customer service or sales (property experience is a bonus, not essential — we’ll train you!).

Why Join Simplify?

We’re the UK’s leading conveyancing and property services group, based in a modern St Ives, Cambridge office with free parking and excellent transport links.

You’ll benefit from:

• Competitive salary
• Uncapped commission
• 25 days holiday + 8 public holidays
• Option to buy/sell additional holiday
• Pension scheme & life assurance
• Enhanced family‑friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where your growth matters