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Senior Group Brand & Media Director
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Senior Group Brand & Media Director
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Senior Group Brand & Media Director
CRM Marketing Manager
OLX
1 day ago Lisbon, Portugal Mid Level Revenue - $777M 803 employees
WELCOME TO OLX
We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.
We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.
Our brands – including AutoTrader, OLX, Otomoto Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.
Join OLX and see how far you can go.
Join our CRM Marketing team!
We're looking for a CRM Marketing Manager to join our team.
We use data-driven marketing automation to improve customer journeys through personalised communications across various channels (like email, push notifications or WhatsApp). You will experiment with new ideas, optimise conversion and work closely with stakeholders to drive growth across different OLX categories.
Note: This is a hybrid position, requiring you to work from the office approximately twice per week.
What you will be doing:
- Deliver CRM messages and campaigns for the category served across email, push and in-product, working from the category's intake form, so that the category decides what is sent and the centre's standards decide how well it is built.
- Design, launch and improve automated lifecycle journeys for sellers, buyers and, where relevant, professional users, supporting acquisition, activation and retention for each brand in each market.
- Grow the addressable base (consented, reachable contacts) as a category KPI, and pass consent and data-quality gaps to the CRM function head.
- Design, run and read tests (in-channel and incrementality), explain the business impact, and scale proven solutions across the category's markets.
- Set weekly priorities with the category's Strategy, Planning and Operations Lead and report results against the category's outcomes.
- Propose proven motions for the reusable CRM library and shape the requirements for new CRM channels and capabilities with the MarTech team.
What we are looking for:
- 4 to 6 years in marketing, with hands-on CRM, lifecycle, engagement or retention experience in a digital platform or marketplace.
- Experience in classifieds, e-commerce or other multi-sided marketplaces.
- Build and run automated journeys in a CRM or marketing automation platform across email, push and in-product, from segmentation to reporting.
- Experience with Braze (or equivalent) and with working with technology and product teams on implementation projects.
- Data-driven: design tests, read results and explain business impact through analysis.
- User-centric: turn insights into end-to-end consumer journeys.
- Intrapreneurial: comfortable building completely new solutions, and working in a matrix with a good degree of ambiguity.
- Use AI in day-to-day CRM work, for example to draft and localise copy, build segments, personalise journeys and speed up analysis.
- Fluent business English to work smoothly with colleagues across several countries.
- Location: based in Lisboa.
Our benefits:
Diversity, Equity and Inclusion at OLX
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don’t meet all the requirements - you may be just the right fit for this or other opportunities with us!
OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement.
OLX
Founded:
2006
Annual Revenue:
$777M
Headcount:
803
Industries:
Information Technology & Services Internet
Description:
OLX is a global online marketplace founded in 2006 and headquartered in Amsterdam, Netherlands. The company, which stands for "OnLine eXchange," operates a peer-to-peer platform that allows individuals and businesses to buy and sell a wide range of goods and services. Its offerings include categories such as electronics, furniture, vehicles, real estate, jobs, and fashion, with a strong emphasis on a mobile-first approach to ensure fast and trustworthy transactions. As part of the OLX Group, the company has expanded through acquisitions, incorporating brands like letgo and obido. OLX serves hundreds of millions of users across more than 30 countries, focusing on value-conscious consumers, including students and young professionals. The company is backed by Prosus, which supports its growth and innovation. With a commitment to customer-centric solutions, OLX aims to make secondhand trade accessible and reliable for its diverse user base.
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