Markerstudy Group Jobs

Broker – Commercial

Guernsey

Are you an experienced broker or underwriter who enjoys working directly with clients? We’re looking for a Commercial Broker to join our Guernsey branch, providing quotations for new business and renewals and acting as a referral point for the branch’s Assistants.

This is an opportunity to put your communication and negotiation skills to work, dealing with clients by phone and email to maximise retention and sales targets.

The Role

Reporting to the Guernsey Branch Director, you’ll quote for new business and renewals, support the wider branch and be the go-to person for Assistants with referrals. Working in line with the procedure manual, you’ll deliver excellent customer service while helping the branch meet its retention and sales targets. We’re looking for someone with good judgement who is analytical, flexible, self-motivated and driven, and who pays great attention to detail.

What You’ll Be Doing

• Delivering excellent customer service across new business, renewals, mid-term adjustments and all other customer interactions
• Providing quotations and putting forward suitable products to meet clients’ demands and needs
• Calculating new business, renewal and mid-term adjustment premiums in line with each carrier’s risk appetite and guidelines
• Liaising with insurers on all non-delegated authority business
• Making sure all product information is clear, fair and not misleading, so customers can make an informed decision
• Handling queries by email, telephone and in person within agreed SLAs
• Answering and dealing with telephone calls promptly and efficiently
• Keeping thorough and accurate records of all customer interactions
• Identifying complaints and referring them to the appropriate complaint handler
• Acting as a referral point within the branch
• Maintaining technical knowledge of the product range, including cover provisions, exclusions and conditions of policy wordings
• Staying compliant in everything you do, including treating customers fairly, contract certainty and vulnerable customers

Essential Skills & Experience

• Experience in a broking or underwriting environment
• Understanding of the legal principles of insurance and insurance contracts, including a broker’s obligations to insurers
• Excellent written and verbal communication skills
• Strong negotiation and interpersonal skills
• Articulate and numerate, working with a high degree of accuracy in all tasks
• Good personal organisation and time management, with the ability to work under pressure
• Able to work alone and as part of a team, with a strong team ethic and a positive, can-do attitude
• Good timekeeping and presentation of self and work
• Competent with Windows-based programmes, including Word, Excel, Outlook and the internet
• Able to meet the honesty, integrity, reputation, competence and financial soundness requirements of the FCA, GFSC and JFSC

Desirable Skills & Experience

• Cert CII qualification
• Educated to GCSE level