Base Salary:
$140k - $210k
Base Salary:
$150k - $250k
What You'll Do:
- Handle Escalations: Take the cases that first-tier support can’t resolve, from complex billing and membership situations to edge cases with no clear playbook.
- Troubleshoot Hardware: Diagnose and resolve issues where the device itself is part of the problem, including connectivity and syncing.
- Drive Loyalty Through Experience: Build meaningful relationships with our dog parent community, ensuring they feel heard, supported, and excited about Fi.
- Collaborate to Improve: Share patterns from escalations with the team to strengthen our support processes.
What You'll Bring:
- 1+ Years in Customer Support: You’ve supported customers in a previous role, ideally with a technical or troubleshooting focus.
- Hardware Experience: You’ve worked through issues where the device itself was part of the problem.
- Excellent Communication Skills: You’re articulate, empathetic, and calm under pressure.
- Natural Problem-Solver: You enjoy digging into the root cause of issues and finding solutions that stick.
- Tech Savvy: You’re quick to learn new platforms and tools.
- Animal Lover at Heart: You genuinely care about pets and their people.
- Excitement for Startups: You embrace change and want to be part of a team that’s growing fast.
- Nice to Have: Retention or save-flow experience, high-touch account experience, and ticketing platform experience such as Zendesk.
Why You'll Love Us:
- Time to Recharge: Enjoy flexible PTO to take the breaks you need.
- Top-Notch Health Coverage: We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance.
- Wellness Perks: Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best.
- Dog-Friendly Office: Bring your pup to work — they’re part of the team, too.
- Give Back to the Pups: Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program.
- Free Fi Membership: Your furry best friend(s) get all the benefits of a Fi collar, on us!
- Love for Friends + Family: Share the Fi magic with loved ones through our gifting program.
2017
$30M (Series B) on Feb 25, 2021
$40M
$1M
110
Fi is a technology company based in Brooklyn, New York, founded in 2017. It specializes in pet technology, focusing on innovative solutions that enhance the relationship between dogs and their owners. The team includes alumni from notable companies like Square, Google, Peloton, and Uber, bringing a wealth of expertise to the company. Fi offers a smart dog collar that features GPS and LTE-M Cellular network technology. This collar provides real-time location tracking, activity counting, step counting, and sleep monitoring, helping owners ensure their pets' safety and well-being. The company's mission extends beyond its products, as it partners with over 100 shelters across the U.S. to assist at-risk dogs in finding permanent homes. Fi is dedicated to positively impacting the lives of dogs and their owners through technology and community initiatives.
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