Cloudbeds Jobs
Hiring for 52 positions. Apply to Cloudbeds in 1-click using JobGPT
Base Salary:
$100k - $140k
Base Salary:
$100k - $140k
Base Salary:
$100k - $140k
Base Salary:
$100k - $140k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$120k - $150k
Base Salary:
$140k - $180k
Base Salary:
$140k - $180k
๐ช๐ต๐ฎ๐ ๐ ๐ฎ๐ธ๐ฒ๐ ๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐จ๐ป๐ถ๐พ๐๐ฒ
At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.
๐๐ผ๐ ๐ฌ๐ผ๐'๐น๐น ๐ ๐ฎ๐ธ๐ฒ ๐ฎ๐ป ๐๐บ๐ฝ๐ฎ๐ฐ๐
As a Customer Support & Onboarding Specialist โ Accounting, you will help our customers unlock the full potential of Cloudbeds' financial and accounting capabilities. This role sits at the intersection of hospitality operations, bookkeeping, and accounting, guiding properties through the end-to-end accounting flow, from property configuration to integration with their accounting software or ERP.
You will work directly with customers to understand how their business operates, how they manage their books, and how transactions flow from front desk operations through to financial reporting, so that every customer's accounting setup is configured correctly, connected to their downstream financial systems, and running smoothly from day one. This is a customer-facing role that requires equal parts accounting knowledge, tech-savviness, and a genuine passion for helping people succeed.
๐ข๐๐ฟ ๐ข๐ป๐ฏ๐ผ๐ฎ๐ฟ๐ฑ๐ถ๐ป๐ด & ๐๐ฐ๐ฐ๐ผ๐๐ป๐๐ถ๐ป๐ด ๐๐ป๐๐ฒ๐ด๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐ง๐ฒ๐ฎ๐บ
Our team sits at the intersection of hospitality expertise and technical execution, working alongside Integration Engineering, Support, and Sales to solve real customer challenges with accounting systems. People who combine strong product knowledge with genuine customer empathy and are comfortable jumping on calls to guide setup will find this team energizing. Customers trust us to connect their financial backbone to Cloudbeds.
๐ช๐ต๐ฎ๐ ๐ฌ๐ผ๐ ๐๐ฟ๐ถ๐ป๐ด ๐๐ผ ๐๐ต๐ฒ ๐ง๐ฒ๐ฎ๐บ
- Guide customers through the full onboarding journey for Cloudbeds' accounting and financial features, including chart of accounts mapping, tax configuration, revenue recognition setup, and reconciliation workflows
- Understand each customer's unique business process (how they handle night audits, folio management, accounts receivable, and month-end close), and translate that into a properly configured Cloudbeds environment
- Support customers in connecting Cloudbeds to third-party accounting software and ERPs (e.g., Carmen, Flowaccount, QuickBooks, Xero, M3, NetSuite, local/regional systems) via native integrations and partner solutions
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Contribute to onboarding documentation, how-to guides, and best-practice resources for hospitality accounting workflows
- Collaborate with Product and Engineering to relay customer feedback, identify recurring pain points, and help shape the product roadmap
- Serve as a subject matter resource on hospitality bookkeeping and accounting practices for internal teams and customers alike
- You may be required to join the Onboarding Project Manager or Sales team to help guide customers through the accounting and financial features conversation, or the full onboarding journey.
๐ช๐ต๐ฎ๐ ๐ฆ๐ฒ๐๐ ๐ฌ๐ผ๐ ๐จ๐ฝ ๐ณ๐ผ๐ฟ ๐ฆ๐๐ฐ๐ฐ๐ฒ๐๐
- 5+ years of hands-on hotel accounting experience (required; hospitality-adjacent accounting does not qualify)
- Practical understanding of accounting fundamentals: general ledger, accounts receivable/payable, revenue recognition, reconciliation, and financial reporting
- Experience using PMS-to-accounting integrations (required) and familiarity with Carmen Accounting (required)
- Tech-savvy: comfortable navigating SaaS platforms and learning new software tools quickly
- Strong customer-facing communication: able to explain complex accounting concepts in simple, clear language to non-technical accountants, and to translate accountant needs for technical teams, with a customer-first mindset
- Strong analytical mindset: ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
- Fluent in Thai and English; ability to communicate clearly in writing and on calls across global time zones
๐๐ผ๐ป๐๐ ๐ฆ๐ธ๐ถ๐น๐น๐ ๐๐ผ ๐ฆ๐๐ฎ๐ป๐ฑ ๐ข๐๐
- Has helped set up PMS-to-accounting integrations
- Technical experience with accounting middleware or integration platforms (tools that automate data flows between systems and accounting software)
- Knowledge of regional accounting standards and tax requirements across Thailand
#LI-PC1
๐ช๐ผ๐ฟ๐ธ ๐๐๐๐ต๐ผ๐ฟ๐ถ๐๐ฎ๐๐ถ๐ผ๐ป: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas.
๐ช๐ต๐ฎ๐ ๐๐ผ ๐๐ ๐ฝ๐ฒ๐ฐ๐ - ๐ฌ๐ผ๐๐ฟ ๐๐ผ๐๐ฟ๐ป๐ฒ๐ ๐๐ถ๐๐ต ๐จ๐
Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold โ we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
๐๐น๐ผ๐๐ฑ๐ฏ๐ฒ๐ฑ๐ ๐๐๐ฎ๐ฟ๐ฑ๐:
- Winner โ Hotel Management Software | HotelTechAwards (2026)
- Overall 10 Best Places to Work | HotelTechAwards (2026)
- Overall Top 10 Hotelier's Choice | HotelTechAwards (2026)
- Finalist โ Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026)
- Most Loved Workplaceยฎ Certified (2024)
- Deloitte Technology Fast 500 (2024)
๐๐ถ๐๐ฐ๐ผ๐๐ฒ๐ฟ ๐ผ๐๐ฟ ๐๐ฒ๐ป๐ฒ๐ณ๐ถ๐๐:
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
๐๐๐ฒ๐ฟ๐๐ผ๐ป๐ฒ ๐ถ๐ ๐ช๐ฒ๐น๐ฐ๐ผ๐บ๐ฒ - ๐ ๐๐๐น๐๐๐ฟ๐ฒ ๐ผ๐ณ ๐๐ป๐ฐ๐น๐๐๐ถ๐ผ๐ป
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE
2012
$150M (Series D) on Nov 1, 2021
$256.2M
$25.4M
493
Cloudbeds is a hospitality management software company founded in 2012 and based in San Diego, California. With a global presence, it operates in 31 countries and supports customers in over 148 countries. The company provides an all-in-one platform designed for boutique hotels, hostels, inns, vacation rentals, and property groups, integrating property management, distribution, and revenue optimization tools. The software suite includes a Property Management System (PMS) for centralizing reservations and reporting, a Channel Manager that automates distribution across over 300 booking channels, and revenue management tools for dynamic pricing. Additionally, Cloudbeds offers guest experience solutions to enhance satisfaction and secure payment processing for streamlined transactions. The platform serves tens of thousands of properties worldwide, focusing on independent accommodations and helping them automate workflows and improve revenue through data-driven insights. Cloudbeds has received recognition as a top PMS and hotel management system and continues to innovate with features like AI-driven revenue management.
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