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Business unit, Department, Reporting
Business Unit: CPS
Department: EIS (MS Operating Systems COE)
Reports to: Manager: ITS Infrastructure
Core Description
To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)
Key Deliverables / Primary Functions
- Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
- Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
- Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
- Assist with project delivery.
- Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
- Assist colleagues and contribute to the quality and values
- Drive a proactive culture to reduce common causes of operational problems.
- Understand the requirements of being part of a 24x7 on-call operation
- Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
Core Functional Skills & Capabilities
Core Behavioural Competencies
Minimum Qualifications
Additional Education -Preferred /Advantage
Experience
3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Or
5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12
Certifications
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Special Requirements / Employment Condition
Workplace / Physical Requirements
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.
1979
$2B
3836
BCX (Business Connexion) is a prominent South African Information and Communications Technology (ICT) company and a subsidiary of the Telkom Group. Established in 1979 and based in Centurion, South Africa, BCX employs over 6,000 people and operates in several African countries, including Botswana, Mozambique, Namibia, and Zambia, as well as in the UK. The company is recognized for its role as a digital solutions partner, focusing on enabling digital transformation for enterprises and public sector organizations across various industries. BCX offers a wide range of ICT services, including digital transformation consulting, custom application development, systems integration, cloud services, and managed IT services. It has the largest data center footprint in Africa and provides industry-specific technology solutions tailored to sectors such as telecoms, healthcare, and retail. As a major Oracle Platinum Partner and holding Gold Status with Microsoft, BCX collaborates with 48 leading global technology providers to deliver integrated technology solutions. The company serves a diverse clientele, from small startups to large enterprises, helping them enhance productivity and prepare for future challenges.
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