Basware Jobs
Hiring for 12 positions. Apply to Basware in 1-click using JobGPT
Customer Support is made up of 200+ experts globally, who provide professional, efficient, and effective technical support to Basware customers and partners in a manner that further enhances customer experience, satisfaction, and loyalty. We work to resolve customer cases and incidents to enable our customers to use Basware products and services efficiently and enable them to run their business seamlessly.
Customer Support draws on our collective expertise so that our customers realize the best possible business outcomes with Basware’s number 1 AP solutions.
Key responsibilities:
- First line support for complex incidents and requests (chat/tickets/phone)
- Technical problem solving
- Replicate and investigate customer issues
- Providing guidance to customers regarding our software products via e-mail
- Classification and resolution of support requests via own help-desk ticketing system
- Evaluation and prioritization of support inquiries
- Contribution to the improvement of internal processes and routines.
What we’re looking for:
- Advanced level of English and French - must have;
- Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers;
- You enjoy working with and for our customers;
- Team player with customer service skills;
- Ability to learn quickly and efficiently new technical products and software tools;
- Previous experience in 1st line tech support - an advantage;
- Excellent problem solving skills.
1985
$174.2M
746
Basware is a global technology company based in Finland, specializing in networked purchase-to-pay (P2P) solutions, e-invoicing, and innovative financing services. Founded in 1985, Basware has become a leader in automating financial processes, particularly in invoice processing and accounts payable (AP) automation. The company launched its first financial management software in 1992 and introduced the world’s first invoice processing software with a “scan & capture” workflow in 1997. Basware provides a comprehensive Invoice Lifecycle Management platform that automates and ensures compliance for finance teams. Their offerings include invoice processing and AP automation, integrated P2P solutions, e-invoicing, and innovative financing services. The company leverages AI and machine learning to enhance operational efficiency and decision-making. With a customer base of over 6,500 organizations worldwide, Basware connects around 1 million companies across 100 countries, supporting a vast network of buyers and suppliers. The company is dedicated to driving innovation in financial processes and delivering value to its clients.
Get your Job Search Copilot!
JobGPT automatically finds & applies to curated jobs based on your resume.
Unlimited job matches
Apply upto 400 jobs / mo
Contact Hiring Manager
Personalized resumes + cover letters for every application
Save 40hrs/week
