Acquire Intelligence Jobs
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We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.
Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact!
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here's what's waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900 internal promotions every year
- 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay for employees who complete 5 years with us
- Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
- 12 Vacation Leaves
- 12 Sick Leaves
- 1 Birthday Leave
A SNAPSHOT OF YOUR ROLE
Join Acquire Intelligence as a Complaints Manager and take ownership of the full complaints lifecycle across a dynamic telecommunications environment. This is a senior individual contributor role where your expertise directly shapes outcomes for customers and the business alike, with no people-leadership responsibilities getting in the way of the work you do best. You will serve as the internal subject-matter expert for complex, escalated, regulatory, and privacy-related complaints, driving investigations, crafting written responses, leading remediation efforts, and ensuring the organisation remains audit-ready across all relevant regulatory frameworks.
YOUR DAILY RESPONSIBILITIES
- Manage end-to-end handling of complex, escalated, regulatory, and privacy-related customer complaints
- Conduct thorough investigations into complaints and produce high-quality written responses
- Lead remediation activities and ensure appropriate customer outcomes are achieved
- Perform root-cause analysis to identify systemic issues and recommend corrective actions
- Maintain organisational readiness for regulatory audits and external dispute resolution processes
- Liaise with the Telecommunications Industry Ombudsman and manage TIO dispute resolution
- Monitor compliance with the TCP Code, ACMA requirements, Australian Consumer Law, and the Privacy Act 1988
- Act as the internal subject-matter expert and go-to resource for complaint-handling policy and practice
- Identify trends in complaint data and present insights to support continuous improvement
A BIT ABOUT YOU
- Demonstrated experience managing complaints in the Australian telecommunications industry
- Strong working knowledge of the TCP Code and ACMA complaint-handling requirements
- Solid understanding of Australian Consumer Law and ACCC consumer protection obligations
- Familiarity with the Privacy Act 1988 and OAIC privacy complaint expectations
- Experience handling Telecommunications Industry Ombudsman disputes and external escalations
- Skilled at conducting structured investigations and producing clear, professional written responses
- Able to perform root-cause analysis and translate findings into actionable recommendations
- Comfortable working as a senior individual contributor with a high degree of autonomy
- Highly organised with the ability to manage multiple complex matters simultaneously
WHAT WE VALUE
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don't take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Join the A-Team and experience the A-Life!
2005
$1.5B
1090
Acquire Intelligence, formerly known as Acquire BPO, is a global business transformation company that specializes in business process outsourcing (BPO) and AI consulting services. Founded in 2006, the company helps businesses scale efficiently and reduce costs by providing technology-agnostic AI and automation solutions. With over 9,500 employees across 15 locations, including Australia, the Philippines, the Dominican Republic, and the United States, Acquire Intelligence emphasizes secure and compliant solutions. The company offers a wide range of services, including contact center operations, back office support, and AI consulting. Their automation solutions encompass Robotic Process Automation (RPA), chatbots, and speech analytics, all aimed at enhancing operational efficiency. Acquire Intelligence serves various industries, such as finance, healthcare, logistics, and retail, tailoring their offerings to meet specific challenges and regulatory requirements. Their flexible delivery models, including Remote Teams and full-service outsourcing, cater to the diverse needs of their clients.
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